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How to Start Running Your Own in-House Retail Delivery Service

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How to Start Running Your Own in-House Retail Delivery Service

The cost of couriers and delivery services continues to rise, and small business owners are looking for new ways to cut costs and manage inventory more effectively. Running your in-house delivery service can save you money while keeping inventory under control and providing better service than a third-party courier can provide. 

In-house retail delivery service isn’t as hard as you think it might be. There are certain steps to follow when setting up an in-house delivery service, if you make the appropriate preparations, you’ll be able to deliver products to customers in your local area with ease and get items to your business faster than if you had to rely on another service or outside courier. Keep reading for everything you need to know about how to start running your own in-house retail delivery service.

Use Popular Delivery Apps

Several delivery apps deliver everything from dog food to diapers. And with these services exploding in popularity, it’s never been easier to start your own business. One way to do so is by taking advantage of these apps and running your own business delivering packages and deliveries within a designated area. That way, you can be your boss, set your hours, and earn some extra cash on top of any salary you make through a company’s regular delivery program.

Hire Experienced Drivers for Easy Delivery

We often don’t realize it, but driving a vehicle is quite a complex and demanding task. It requires being aware of traffic conditions, staying alert to what’s happening in your rearview mirror, and planning where you need to be and how long it will take you to get there. And doing all of that while reacting quickly enough to avoid collisions and sudden changes in road conditions, hence why it is a must to hire no one but the best and experienced drivers to ensure safety with your products. 

Let Customers Know You Offer Delivery Service

Many people shop online and prefer to have their purchases delivered. It’s important for businesses that sell online or from a physical store location that customers know they offer delivery. Use social media, signs, and flyers around your store location to let potential customers know about your delivery service. Make sure you also keep an updated schedule of deliveries so you can get items out quickly and accurately, including noting which products are not available for immediate pickup or delivery as required by some shipping carriers.

Offer Good Customer Service

When your delivery drivers are on their way, call customers and let them know when they can expect to receive their packages. Nothing’s worse than thinking you’re about to get that much-needed Amazon delivery and then finding out it didn’t come — especially if you waited at home all day. Sometimes, as a last resort, you may have no choice but to offer free shipping or an incentive for people who order online with same-day delivery.

Prioritize Customer Experience 

Customers are no longer satisfied with mediocre customer service. They’re relying on their friends’ reviews and loyalty programs—the likes of Yelp, Groupon, and Amazon—to decide where they want to do business. If you can’t beat them, join them! By prioritizing your customers’ experience over sales revenues, you can build a loyal customer base that comes back time and again. 

Get Branded Parcel Bags 

If you’re not using parcel bags with your logo, you’re missing out on a huge opportunity. These bags are ideal for shipping, as well as for store deliveries. Put your logo on them and display them proudly around your shop. When customers see that, they’ll know your business is legitimate. If you have time, there are plenty of ways to make the bags yourself. Want an easy DIY option? Buy plain canvas totes at places like Amazon or Walmart and print company logos onto them with stencils or felt lettering.

Take Good Care of Your Drivers

Drivers are your mobile sales force — the ones who do face-to-face selling every day, so you need to take care of them. While they may not make much on commission, treat your drivers well and make sure they have everything they need. One mistake that businesses often make is neglecting their delivery teams while focusing on more visible positions within their company. That’s a critical mistake! One thing you can do is give your drivers incentives and benefits once a month. A little extra money or a dinner out for good work will go a long way towards happier drivers and higher profits. 

Also, prepare for a truck injury attorney in case of accidents, since it could be devastating financially if there were an accident during one of your deliveries. An attorney can also help defend them if they come under attack by another vehicle, or they’re finding it hard to claim insurance. Lastly, check with all areas where you want to deliver products, as many don’t allow trucks into certain areas or require special licensing. 

 The benefits of running your own business are undeniable, and there is no reason why you should let someone else take advantage of your hard work. And having your delivery service can make your business grow way more once you plan and do it well with the help of these tips.

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